KCP LIBRARY

The customer experience edge: technology and techniques for delivering an enduring, profitable, and positive experience to your customers/ Reza Soudagar, Vinay Iyer and Volker G. Hildebrand.

By: Soudagar, Reza
Contributor(s): Iyer, Vinay | Hildebrand, Volker G
Material type: TextTextPublisher: New York: McGraw-Hill Companies, c2012Description: 292 p.; 24 cmISBN: 978-0-07-178697-3Subject(s): Customer relations -- Management | Consumer satisfaction | Customer services -- Technological innovationsDDC classification: GC 658.812 S719 2012
Tags from this library: No tags from this library for this title.
    Average rating: 0.0 (0 votes)
Item type Home library Call number Copy number Status Date due Barcode
Book Book KCPLibrary
GC 658.812 S719 2012 (Browse shelf) 1 Available 13740
Book Book KCPLibrary
GC 658.812 S719 2012 (Browse shelf) 2 Available 13741
Book Book KCPLibrary
GC 658.812 S719 2012 (Browse shelf) 3 Available 13742

Includes bibliographical references and index

There are no comments on this title.

to post a comment.

KCP LIBRARY

Mission

The KCP Library provides quality resources and innovative services
that sustain and encourage the academic endeavors of the institution.

Objectives

1. Provide conducive learning environment to diverse users;

2. Assist users in locating and using information resources effectively and efficiently;

3. Acquire and update all library resources that support the academic endeavors of the institutions;

4. Collaborate with other institutions as a cost-effective means of expanding the resources and services;

5. Upgrade physical and technological infrastructure to enhance quality library services; and

6. Build varoius forms of learning resources to cater the current needs of its generation.