TY  - BOOK
AU  - Sanciano, Herbert M.
TI  - Creating great customer service
SN  - 978-971-27-2564-7
U1  - GC 658.15 S199 2012 
PY  - 2012///
CY  - Anvil Publishing , Inc.
PB  - Mandaluyong City
KW  - Customer Service
N1  - Includes bibliographical references
ER  -