TY  - BOOK
AU  - Evans, James R.
AU  - Lindsay, William M. 
TI  - Understanding total quality management/ 
SN  - 978-981-4369-87-9
U1  - GC 658.4013 E92 2012 2nd ed.
PY  - 2012///
CY  -  Andover: 
PB  - Cengage Learning, 
KW  - Total quality management.
KW  - Quality control.
N1  - Includes bibliographical references and index
ER  -