TY  - BOOK
AU  - Oakland, John S.
TI  - Total quality management and operational excellence: : text with cases
SN  - 978-1-138-22165-9
U1  - GC 658.4013 O11 2014 
PY  - 2014///
CY  - London: 
PB  - Routledge, 
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -