Kiran, D. R. Total quality management: key concepts and case studies/ D.R. Kiran. - Amsterdam: Elsevier, c2017. - 545 p.: ill.; 23 cm. Includes bibliographical references and index ISBN: 978-0-12-811035-5 Subjects--Topical Terms: Total quality management. Dewey Class. No.: GC 658.4013 K58 2017