Fitzsimmons, James A. <br/><br/>
Service management:   operations, strategy,  	information technology/  
James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi.   
 - 8th ed.   
 - New York, NY:   McGraw-Hill Education,   c2015. 
 - 524 p.:   ill.;   28 cm. 
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>978-981-4714-05-1 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries  --Management. 
<br/><br/><label>Dewey Class. No.: </label>GC 658 F562 2015