TY  - BOOK
AU  - Fitzsimmons, James A.
AU  - Fitzsimmons, Mona J. 
AU  - Bordoloi, Sanjeev. 
TI  - Service management: : operations, strategy,  	information technology/ 
SN  - 978-981-4714-05-1
U1  - GC 658 F562 2015 8th ed.
PY  - 2015///
CY  - New York, NY: 
PB  - McGraw-Hill Education, 
KW  - Service industries
KW  - Management.
N1  - Includes bibliographical references and index
ER  -