TY  - BOOK
AU  - Soudagar, Reza
AU  - Iyer, Vinay. 
AU  - Hildebrand, Volker G. 
TI  - The customer experience edge: : technology and techniques for delivering an enduring, profitable, and positive experience to your customers/ 
SN  - 978-0-07-178697-3
U1  - GC 658.812 S719 2012 
PY  - 2012///
CY  - New York:  	
PB  - McGraw-Hill Companies, 
KW  - Customer relations
KW  - Management.
KW  - Consumer satisfaction
KW  - Customer services
KW  - Technological innovations.
N1  - Includes bibliographical references and index
ER  -