Total quality management and operational excellence: text with cases/ John S. Oakland

By: Oakland, John S
Material type: TextTextPublisher: London: Routledge, c2014Edition: 4th edDescription: 530 p.: ill.; 25 cmISBN: 978-1-138-22165-9Subject(s): Total quality managementDDC classification: GC 658.4013 O11 2014
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Book Book KCPLibrary
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Includes bibliographical references and index

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