000			00881nam a2200229Ia 4500
005			20230627091505.0
008			200803s9999||||xx |||||||||||||| ||und||
020			_a978-0-07-178697-3
040			_aKCPL _cKCPL
082			_aGC 658.812 S719 2012
100			_aSoudagar, Reza
245		4	_aThe customer experience edge: _btechnology and techniques for delivering an enduring, profitable, and positive experience to your customers/ _cReza Soudagar, Vinay Iyer and Volker G. Hildebrand.
260			_aNew York: _bMcGraw-Hill Companies, _cc2012.
300			_a292 p.; _c24 cm.
500			_aIncludes bibliographical references and index
650			_aCustomer relations _vManagement.
650			_aConsumer satisfaction.
650			_aCustomer services _vTechnological innovations.
700			_aIyer, Vinay.
700			_aHildebrand, Volker G.
942			_cBK _2ddc
999			_c5952 _d5952