KCP LIBRARY

Bajao, Grayfield T.

Front office operations : a guide to effective customer service / Grayfield T. Bajao and Rene D. Osorno. - Quezon City: Wiseman's Books Trading, c2020. - 334 p.; 26 cm.

Includes bibliographical references

Mod.1. Provide information in the hotel front office operations -- Mod.2. Provide effective customer service -- Mod.3. Receive and process reservations -- Mod.4. Operate computerized reservations system -- Mod.5. Provide accommodation reception services -- Mod.6. Conduct night audit -- Mod.7. Provide club reception services.

978-621-418-094-3


Front desk--Customer Service.

FIL 647.94068 B165 2020

KCP LIBRARY

Mission

The KCP Library provides quality resources and innovative services
that sustain and encourage the academic endeavors of the institution.

Objectives

1. Provide conducive learning environment to diverse users;

2. Assist users in locating and using information resources effectively and efficiently;

3. Acquire and update all library resources that support the academic endeavors of the institutions;

4. Collaborate with other institutions as a cost-effective means of expanding the resources and services;

5. Upgrade physical and technological infrastructure to enhance quality library services; and

6. Build varoius forms of learning resources to cater the current needs of its generation.