KCP LIBRARY

Front office operations : (Record no. 15082)

000 -LEADER
fixed length control field 00989nam a22002057a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20250429114349.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 211124t2020 ||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 978-621-418-094-3
040 ## - CATALOGING SOURCE
Original cataloging agency KCPL
Transcribing agency KCPL
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number FIL 647.94068 B165 2020
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Bajao, Grayfield T.
245 10 - TITLE STATEMENT
Title Front office operations :
Remainder of title a guide to effective customer service /
Statement of responsibility, etc. Grayfield T. Bajao and Rene D. Osorno.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Quezon City:
Name of publisher, distributor, etc. Wiseman's Books Trading,
Date of publication, distribution, etc. c2020.
300 ## - PHYSICAL DESCRIPTION
Extent 334 p.;
Dimensions 26 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note Mod.1. Provide information in the hotel front office operations -- Mod.2. Provide effective customer service -- Mod.3. Receive and process reservations -- Mod.4. Operate computerized reservations system -- Mod.5. Provide accommodation reception services -- Mod.6. Conduct night audit -- Mod.7. Provide club reception services.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Front desk
General subdivision Customer Service.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Osorno, Rene D.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Book
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Date acquired Total Checkouts Full call number Barcode Date last seen Date last checked out Copy number Price effective from Koha item type
          KCPLibrary KCPLibrary 11/24/2021 3 FIL 647.94068 B165 2020 c.1 16546 02/24/2025 02/13/2025 1 11/24/2021 Book
          KCPLibrary KCPLibrary 11/24/2021 2 FIL 647.94068 B165 2020 c.2 16547 05/02/2025 02/05/2025 2 11/24/2021 Book
          KCPLibrary KCPLibrary 04/11/2022 5 FIL 647.94068 B165 2020 c.3 16748 04/25/2025 04/16/2025 3 04/11/2022 Book

KCP LIBRARY

Mission

The KCP Library provides quality resources and innovative services
that sustain and encourage the academic endeavors of the institution.

Objectives

1. Provide conducive learning environment to diverse users;

2. Assist users in locating and using information resources effectively and efficiently;

3. Acquire and update all library resources that support the academic endeavors of the institutions;

4. Collaborate with other institutions as a cost-effective means of expanding the resources and services;

5. Upgrade physical and technological infrastructure to enhance quality library services; and

6. Build varoius forms of learning resources to cater the current needs of its generation.