KCP LIBRARY

The customer experience edge: technology and techniques for delivering an enduring, profitable, and positive experience to your customers/ Reza Soudagar, Vinay Iyer and Volker G. Hildebrand.

By: Soudagar, Reza
Contributor(s): Iyer, Vinay | Hildebrand, Volker G
Material type: TextTextPublisher: New York: McGraw-Hill Companies, c2012Description: 292 p.; 24 cmISBN: 978-0-07-178697-3Subject(s): Customer relations -- Management | Consumer satisfaction | Customer services -- Technological innovationsDDC classification: GC 658.812 S719 2012
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Includes bibliographical references and index

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