KCP LIBRARY

Front office operations : a guide to effective customer service / Grayfield T. Bajao and Rene D. Osorno.

By: Bajao, Grayfield T
Contributor(s): Osorno, Rene D
Material type: TextTextPublisher: Quezon City: Wiseman's Books Trading, c2020Description: 334 p.; 26 cmISBN: 978-621-418-094-3Subject(s): Front desk -- Customer ServiceDDC classification: FIL 647.94068 B165 2020
Contents:
Mod.1. Provide information in the hotel front office operations -- Mod.2. Provide effective customer service -- Mod.3. Receive and process reservations -- Mod.4. Operate computerized reservations system -- Mod.5. Provide accommodation reception services -- Mod.6. Conduct night audit -- Mod.7. Provide club reception services.
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Item type Home library Call number Copy number Status Date due Barcode
Book Book KCPLibrary
FIL 647.94068 B165 2020 c.1 (Browse shelf) 1 Available 16546
Book Book KCPLibrary
FIL 647.94068 B165 2020 c.2 (Browse shelf) 2 Available 16547
Book Book KCPLibrary
FIL 647.94068 B165 2020 c.3 (Browse shelf) 3 Available 16748

Includes bibliographical references

Mod.1. Provide information in the hotel front office operations -- Mod.2. Provide effective customer service -- Mod.3. Receive and process reservations -- Mod.4. Operate computerized reservations system -- Mod.5. Provide accommodation reception services -- Mod.6. Conduct night audit -- Mod.7. Provide club reception services.

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